Other products

Place a credit freeze

When a credit freeze is in place at all three major credit bureaus, potential creditors and sellers of services will not be able to check the credit file, limiting the ability of an identity thief to open new credit accounts. When the consumer is applying for credit, he or she can lift the freeze temporarily using a PIN, so legitimate applications for credit or services can be processed. Each state has different guidelines on security freezes. You can learn more at each of the three major credit bureaus' websites.

How to freeze or unfreeze your Experian credit report by mail

  1. Please create a written request and include the following: (sample below)
    • Your full legal name
    • Complete mailing addresses for the past two years
    • Date of birth
    • Social Security Number

Also include the following copies of documents. Do not send the credit bureaus your originals.

  • Copy of a government issued identification card, such as a driver’s license
  • Copy of a utility bill or bank statement (with account numbers blocked out)
  1. Send the above documents and written request to the following address to freeze or unfreeze:

Experian Security Freeze
P.O. Box 9554
Allen, TX 75013 

Ensure that each copy is legible and displays your name, current mailing address and issue date. 
Although both regular and certified mail are both acceptable, we recommend using certified mail as the information in the mail is sensitive and personal. 

Updating your security freeze or unfreeze will take up to 3 days upon receiving your mailed request.

Date: __________________________________ 
Experian Security Freeze 
P.O. Box 9554 
Allen TX 75013  

Sample Letter

Date: __________________________________ 
Experian Security Freeze 
P.O. Box 9554 
Allen TX 75013  

Dear Experian,  

I would like to place a security freeze on my credit file / I would like to remove the security freeze on my credit file
My full name is: _____________________________________________________  

My former name was (if applies): ________________________________________  

My current address is: ________________________________________________ ___________________________________________________________________  

My address has changed in the past 2 years.  My former address(es) was/were: ___________________________________________________________________ ___________________________________________________________________ ___________________________________________________________________  

My social security number is: ________‐_______‐__________    

My birthdate is: ______ / ______ / ______  

I have attached the following required identification:  
  • Copy of my government issued identification card (driver’s license/passport)
  • Copy of my utility bill (with account numbers blocked out)
  • Copy of my bank statement (with account numbers blocked out)

(Printed name)  

§For Norton offerings provided to you by a Service Provider or through channels outside the United States, the LifeLock identity theft protection services and coverage, plan feature names and functionality might differ from the services offered directly by Norton. Please contact your Service Provider for details on their Norton plan offerings.

Additional Information

Learn more about credit freeze and how to place it

I found this information helpful.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v127359549
Operating System: Android;Mac;Windows;iOS
Last modified: 11/30/2023