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Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"

We are aware of an ongoing issue that prevents Norton Secure VPN from connecting to our server. Please try to reconnect after some time or connect to a different VPN region.

Connect to a different VPN region

  • Connect to different VPN regions and try to use the respective app that fails to connect its service.

    Example #1: If you are in USA and the VPN region is set to "Auto-Select", then, connect to USA or Canada region manually.

    Example #2: If you are in Germany and the VPN region is already selected to "Germany", then connect to closest different region "Switzerland" or "France".

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DOCID: v135460781
Operating System: Windows
Last modified: 06/13/2021