Request a refund for your Norton subscription purchase

To know more about your refund eligibility, read Norton Cancellation and Refund Policy.

Request refund for Norton subscription purchased from Norton Online Store

To obtain a refund for a subscription that you purchased from the Norton Online Store, contact us here or via live chat (not available in all countries).

Request refund for Norton subscription purchased from a retail store

For Japan only:  If you purchased in the AU shop, read au shop products returns. If you purchased from any other retail shop in Japan, contact Norton Support via live chat.

To obtain a refund for a Norton subscription that you purchased from a retail store, contact us here or via live chat (not available in all countries).

Please have the following information ready when contacting Norton Member Services & Support.

1. Photocopy or print an image of the Subscription Key label used to activate your subscription.

   • This is necessary to validate your purchase and prevent the use of the subscription after the refund.

   • For most subscriptions, this is a 25-character key that can be found on a card in the packaging or printed on the receipt.

2. Photocopy or print an image of the original receipt showing the purchase date and price paid for the subscription.

Important notice

In accordance with the License and Services agreement, after you receive your refund the software may automatically deactivate and become non-operational to prevent further use. You must delete all copies of the Software for the subscription that you return.