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Update your credit card information

You can update your credit card information by signing in to your account.

For China, Japan, Korea, Hong Kong, and Taiwan, visit your Norton Online Store to update your credit card information.

When your subscription is due for renewal, and if the credit card information in your account is outdated, we send you a notification to update your credit card. You can also update your credit card information by clicking on the notification.

Update your credit card information

  1. Sign in to your account.

    If you do not remember your account password, then click Forgot password? and follow the on-screen instructions to recover your lost password.

    To update your email address, password and other personal information, read Update your account settings.

  2. Depending on your situation, in the Billing Information page, do one of the following:

    • If you already have the card details saved, click the Edit icon next to your card and type in any information that you want to update.

    • If you don't have any cards saved to your account, fill in the required information.

  3. Click Save.

    "Update successful" message is displayed when you save the changes. A notification email is also sent to your registered email confirming the changes.

If you are unable to update your card details:

  • check if the card details you entered are correct

  • use a different browser to enter your card details

  • use a different credit/debit card

  • ensure your billing information is correct and update it if required.

For more help, contact Member Service & Support.


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DOCID: kb20090818150300EN
Operating System: windows, mac, android, ios
Last modified: 11/02/2021