Viewing the location of your kid

You can track the current approximate location of your kids as long as the device is with them. Your child's location is shown on a map. The accuracy of the location depends on the network data used to track the device. If your device supports GPS and wireless, the accuracy can be limited to several meters thus giving you better results. The actual accuracy of location supervision depends on several factors, including atmospheric effects and receiver quality. You need to make sure that location services option in your Android device is enabled to get the best out of location supervision.

The location pointer on the map denotes your kids' current approximate location. You can zoom in or zoom out the map to learn more about the area.

To view the location of your kid using Norton Family website

  1. Sign in to Norton Family.

  2. Under Manage Activity, click the picture icon of your child.

  3. Click the Location tab.

  4. Click Update to refresh the location status.

  5. Tap the location pointer to see the current location address of your kid. You can use + or - button to zoom in or zoom out the map.

To view the location of your kid using Android device

  1. Sign in to Norton Family app in Parent mode.

  2. Tap the child whom you want to manage.

  3. Go to the ACTIVITY tab.

  4. From the list, tap Location.

  5. Tap Refresh to update the location status.

  6. Tap the location pointer to see the current location address of your kid. You can use + or - button to zoom in or zoom out the map.

Thank you!

Thank you for using Norton Support.

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DOCID: v99581144_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 10/15/2015