Error: (8921,250) "Unable to connect to the Norton LiveUpdate server. Please check your Internet connection"

These steps are for the current version of Norton. If you have an older version or if you do not know your product version, go to Norton Update Center.


Restart the computer

  1. Close all the programs.

  2. Restart the computer.


Run LiveUpdate

  1. Start Norton.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.


Check the Internet connectivity

  1. Start your web browser.

  2. Try to connect to the following website:

  3. Depending on your situation, do one of the following:


Configure LiveUpdate proxy settings

  1. Start Norton.

  2. Click Settings.

  3. Under Detailed Settings, click Administrative Settings.

  4. Under Administrative Settings, next to Network Proxy Settings, click Configure.

  5. In the Network Proxy Settings window, under Proxy Settings, select Use a proxy server for HTTP connections.

  6. Type the address and port of the proxy server.

  7. If authentication is required for the proxy, check I need authorization to connect through my firewall or proxy server, and then type the user name and password.

  8. Click Apply and then click OK.

  9. Click Close.

  10. Run LiveUpdate again.

Thank you!

Thank you for using Norton Support.

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DOCID: v99191802_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/15/2017