Solving common problems with Norton Small Business

Sometimes you may have problems while installing the Norton security product on your device. This section helps you solve them:

Common problems

  • The Install Norton link in the email did not work

    The Install Norton link is valid only for 10 days from the date you received the invitation from your account owner. If you have not accepted the invitation within the stipulated time, please request your account owner to resend the invite.

  • Activation did not complete

    This may occur if you have a slow Internet connection. Product installation and activation should complete within 30 minutes after you click the Install Norton link in your email invite. If it takes beyond the stipulated time, product activation may fail. In this case, you need to request your account owner to send you a new invite.

  • I see a renewal alert

    There is nothing wrong if you see a renewal alert. Your account owner handles the subscription for Norton Small Business. Before the subscription expires, your account owner will renew the subscription so that your device is protected always. In case, you get renewal alerts while using your device, please inform your account owner about the alert.

Thank you!

Thank you for using Norton Support.

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DOCID: v97312924_nsb_en_us
Operating System: Windows, Mac OS X, Android, iOS
Last modified: 12/13/2016