This problem can happen due to a failed update. Download and run the fix tool to resolve this problem. If you still cannot run a scan, you need to uninstall and reinstall the product using the Norton Removal and Reinstall tool.
Windows XP users, skip to Step 2 and run the Norton Remove and Reinstall tool.
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
To open the Downloads window in your browser, press the+ key.
Read the license agreement, and click.
You may see thebutton if your Norton product is from your service provider.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
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