Nothing happens when I try to run a scan in my Norton product

This problem can happen due to a failed update. Download and run the fix tool to resolve this problem. If you still cannot run a scan, you need to uninstall and reinstall the product using the Norton Removal and Reinstall tool.

Windows XP users, skip to Step 2 and run the Norton Remove and Reinstall tool.

STEP 1

Download and run the fix tool

  1. Download the fix tool.

    Save the file to the Windows desktop.

  2. On your desktop, double-click the NortonMountPointRepair.exe file.

    By running the tool, you accept the Usage Agreement.

  3. Restart the computer.

  4. After the computer restart, run a Quick Scan.

    If the problem still persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v95937867_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/28/2017