Nothing happens when you run a scan

This problem can happen due to a failed update. Restart the computer to resolve this problem. If you still cannot run a scan, you need to uninstall and reinstall Norton using the Norton Removal and Reinstall tool.

STEP 1

Restart the computer

  1. Exit all the programs.

  2. Restart the computer.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if Norton is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

Thank you!

Thank you for using Norton Support.

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DOCID: v95937867_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/30/2017