Norton Identity Safe frequently asked questions

What is Norton Identity Safe?

Norton Identity Safe is a free password and credit card manager that lets you securely store, organize, and access your Identity Safe data. The Identity Safe data includes your addresses, login information, passwords, and credit card details.

Norton Identity Safe helps you manage your sensitive information and provide additional security while you perform online transactions. It lets you automatically fill website forms and logins easily and in a secure way.

Norton Identity Safe helps you save your time while keeping you secure by synchronizing your passwords across different computers, browsers, and mobile devices.

In Windows, Norton Identity Safe installs the Norton toolbar that includes Safe Search for safe browsing experience. Norton toolbar lets you know that a website is malicious even before you visit it. It provides you a secure search environment by displaying the Norton ratings next to every search result.

What is Norton™ Identity Safe web portal?

The Norton Identity Safe web portal lets you conveniently access your Identity Safe cloud Vault from any browser capable device, not just those with Norton 360 or Norton Internet Security installed. For example, if you're using a computer at an Internet café or hotel business center, you can still have access to your website logins, credit card details, and notes.

Why is Norton Identity Safe secure?

As an industry leader in creating security products, Symantec believes that you should be able to connect, explore, and shop without the hassle of multiple passwords, user names, website forms, and security threats.

Norton Identity Safe is a one stop solution that stores your sensitive data in a highly secure cloud-based Vault. Your Identity Safe data is encrypted and stored on Symantec servers so that no one can access it except you.

You can also use the Password Generator feature to create a unique and secure password for websites while you register.

The Norton toolbar has Safe Search for a secure browsing experience. Norton Safe Share lets you share content safely via social networking sites.

How do I get Norton Identity Safe?

Norton Identity Safe is included with Norton 360 and Norton Internet Security. If you want to buy Norton 360 or Norton Internet Security, go to www.norton.com/setup

You can install Norton Identity Safe for FREE as a standalone product.

To get Norton Identity Safe on your PC or Mac, go to https://identitysafe.norton.com/download

To get Norton Identity Safe on your iOS and Android device:

  1. Do one of the following:

    • Scan the following QR code:

    • Go to App Store or Google Play and search for Norton Identity Safe.

  2. Follow the on-screen instructions to install Norton Identity Safe.

How do I get started with Norton Identity Safe?

It's easy, you just need a Norton account. If you don't have one, you can create it in a few moments.

You must be connected to the Internet to use Norton Identity Safe.

To get started with Norton Identity Safe:

  1. Open Norton Identity Safe on your computer.

  2. On the Sign in or create account window, enter your Norton account email address, and click Next.

  3. In the Sign in window, type your Norton account password and click Sign In.

  4. In the Vault creation: Vault password window, type a Vault password which matches the criteria, and click Next.

  5. In the Vault creation: confirm password window, type your Vault password again to confirm, and click Next.

  6. In the Vault creation: password hint window, type a password hint, and click Next. You can use a hint or a clue that helps you recollect your password.

  7. In the Setup complete! window, click Finish.

I don't have a Norton account. What should I do?

You need a Norton account to use Norton Identity Safe. If you don't have a Norton account, Norton Identity Safe helps you create one. You can also create a Norton account by using Norton account website.

You must be connected to the Internet to create a Norton account.

To create a Norton account and use Norton Identity Safe:

  1. On the Sign in or create account window, enter your email address you want to use for your Norton account, and click Next.

  2. In the Create your Norton account window, enter your details.

    You can check Email me product updates, offers, and security newsletters to receive any updates from Symantec.

  3. Click Agree & Sign up.

To create your Norton account from Norton account website

  1. Open your browser, and go to: https://www.mynortonaccount.com/

  2. Click Sign up Now. It's FREE!

  3. In the Norton Account Sign Up window, type the email address, password, and other details.

  4. Read and agree to the privacy policy.

  5. Click Sign Up.

What are the different features of Norton Identity Safe?

Norton Identity Safe helps you manage your sensitive information and provide additional security while you perform online transactions.

Norton Identity Safe provides the following features:

Save Passwords

Tired of resetting passwords?

Norton Identity Safe lets you save your logins and passwords so that you can log in to your favorite websites seamlessly.

Fill Out Cards/Forms

Do a lot of online shopping?

Norton Identity Safe can remember your addresses, credit card details, bank account details, and much more.

Store Notes

Your virtual notepad!

Norton Identity Safe lets you securely save any kind of information including favorite recipes and meeting notes.

Share

Get social with Norton!

Now you can share webpages from your browser with a single click. Norton Safe Share supports major social networking websites.

Safe Web

Suspicious of a website?

See Norton report for every website you visit. You can even look up for a website's safety report before you visit that website.

Safe Search

Are you sure of the search results?

Get protected from malicious websites. Norton Safe Web gives you additional protection against malicious websites.

Multiple Browser Compatibility

Want to use more than one browser?

Your user names and passwords are always available to you even if you use different browsers. Norton Identity Safe is compatible across all major browsers.

Across Devices/Platforms

Get freedom to be mobile!

Only your home computer remembers your passwords?

Norton Identity Safe works with Windows, Mac, Android, and iOS. You can access your saved logins and passwords from anywhere in the world.

How do I share my logins across all my devices?

Your Identity Safe data is stored on cloud. So, you can access the data from any device that supports Norton Identity Safe. The changes you make to your Identity Safe data from one device gets automatically synchronized with all other devices.

What is a Password Generator?

Password Generator, a feature in Identity Safe, lets you create a unique and secure password for websites while you register.

You can use the different options to specify which type of characters to be used in the password. Symantec recommends that you use different types of characters to create a strong password.

Can I create and manage multiple Identity Safe accounts with the same license?

If your device has Norton Internet Security 2012 installed, then each user of that device can create their own Norton account and cloud Vault. To access a Vault, you must know both the Norton account and the Vault passwords.

What is Norton Identity Safe Vault?

A Vault is a secure online location where you can store all of your sensitive information such as logins, credit card details, and addresses. Norton Identity Safe lets you securely access this sensitive data from any location around the world.

The Vault is encrypted and password protected so only you can get to it.

Why should I have a different Norton account password and Vault password?

Norton recommends that you need to have different passwords for your Norton account and Identity Safe. Passwords help you protect your data from unauthorized access. Separate passwords provide additional layer of security to your data and prevent unauthorized access.

I cannot log into my Vault

If you are not able to log into your Vault, you might be using a wrong password. Verify your password and try again.

I forgot my Vault password. What should I do?

You can enter an incorrect password only three times. If you forgot your Vault password, you can use the Password Hint option. The password hint might help you recollect your password.

If you are still not able to recollect you password, Norton Identity Safe lets you delete your Vault. If you delete your Vault, you lose all the Identity Safe data that you stored.

How do I delete my Vault?

If you no longer require your Vault data, you can delete it. When you delete your Vault, all of your sensitive information that you stored is permanently deleted. To delete a Vault in Norton 360 or Norton Internet Security, you have to use Reset Vault option. In Norton Identity Safe client, you can use Click Here link next to Need to delete your Vault in the Vault Closed window to delete a Vault.

Can I backup my Identity Safe data before I delete a Vault?

Yes. Before you delete your Vault, Symantec recommends you to take a backup of your Identity Safe data.

You can also backup your Identity Safe data for security purposes, data recovery, or transfer to a new computer. The exported files are saved as .DAT or CSV files.

When you create a new Vault, you can import your Identity Safe data from the file that you previously backed up.

How do I change my cloud Vault password?

You can change your cloud Vault password using Norton Identity Safe client, Norton Internet Security, or Norton 360.

To change using the Norton Internet Security or Norton 360:

  1. Do one of the following:

    • In the Norton Internet Security main window, click Settings > Web > Identity Safe.

    • In the Norton 360 main window, click Identity.

  2. If you are not logged into Identity Safe, do one of the following:

    • In the Norton Internet Security, click Configure [+] next to "Log in to Identity Safe".

    • In the Norton 360, click Log in to Identity Safe.

  3. Sign in to Norton Identity Safe, click Settings > Security > Change Vault Password

To change using the Norton Internet Security client on Windows or Mac

  1. Launch and sign in to Norton Identity Safe from your device.

  2. On the main window, click Settings, and then click Security tab.

  3. Click Change Vault Password option.

To change using the Norton Internet Security client on Android or iOS

  1. Launch and sign in to Norton Identity Safe from your device.

  2. On the main screen, under Settings, tap Vault.

  3. Under SECURITY, tap Change Vault Password.

Can I modify my cloud Vault data from the Norton Identity Safe web portal?

You can add, edit, or delete your Identity Safe logins and notes. While you can conveniently access your credit cards data on-the-go, the portal does not currently provide the means to add or edit the contents of your cards. You can modify your cloud Vault's entire data using Norton Identity Safe client, Norton Internet Security, or Norton 360.

Is it safe to access my Vault from my office, an Internet Café, or my mobile devices?

As communications between your device (such as PC or cell phone) and Symantec's servers are strongly encrypted using industry standards such as SSL/HTTPS, you generally need only consider the security of the device from which you're accessing your Vault data. We recommend that you only access your Vault data from a device that you trust to be secure.

Can other users access my Vault data?

No. Your Vault can only be accessed by someone who knows both your Norton account password and your cloud Vault password. Symantec does not store your cloud Vault password.

How do I retrieve my password if I lose or forget it?

If you forget your Norton account password, go to www.mynortonaccount.com website for the details on how to retrieve or reset your password. If you forget your Vault password, you can use your password hint to recollect. We don't store your password and all your data is encrypted using your password. Your Vault data can ONLY be retrieved by using the password you encrypted it with.

What is a Norton toolbar?

Norton Identity Safe installs the Norton toolbar that includes Safe Search for a more secure browsing experience. Safe Search warns you of unsafe sites right in your search results and blocks them.

The Norton toolbar is added to Internet Explorer, Firefox, and Chrome browsers installed on Windows.

I don't see Norton toolbar

If you do not see Norton toolbar on your browser, you can go to your browser settings and enable Norton toolbar extension. Some browsers take time to get the extension. In such case, wait for some time and try launching the browser again.

To enable Norton toolbar in Google Chrome

  1. Open Google Chrome on your PC.

  2. Click the Chrome menu on the toolbar.

  3. In the drop-down menu, click Settings.

  4. In the Settings page, click Extensions.

  5. In the Extensions page, in the Norton Identity Protection row, check Enabled.

To enable Norton toolbar in Mozilla Firefox

  1. Open Mozilla Firefox on your PC.

  2. On the top right left corner of the window, click Firefox.

  3. In the drop-down menu, click Add-ons.

  4. In the Add-ons Manager page, click Extensions.

  5. In the Extensions tab, in the Norton Toolbar row, click Enable.

To enable Norton toolbar in Internet Explorer

  1. On the top right side of the window, click the gear icon.

  2. In the drop-down menu, click Manage Add-ons.

  3. In the Manage Add-ons window, click Toolbars and Extensions.

  4. In the right side pane, under Symantec Corporation, click Norton Toolbar.

  5. Click Enable at the bottom right side of the window.

I updated my browser and suddenly my Norton toolbar is gone.

If you do not see Norton toolbar on your browser, you can go to your browser settings and enable Norton toolbar extension .

To enable Norton toolbar browser extension, go to "I don't see Norton toolbar" section. If you still see this issue, contact Norton Support.

Why Norton toolbar does not auto-fill all of my website forms?

If you find Norton Identity Safe not filling any of the fields on online forms, you can drag and drop the information from your address or wallet to the text field in the online form. For example, if you want to fill your email address in an online form, drag and drop the email address from saved addresses to the text box in the online form.

What is a PIN and why should I use it?

Norton Identity Safe provides the flexibility to use a 4-digit PIN code to access the Vault from your mobile devices. The PIN code helps you easily access Identity Safe on your mobile devices. On your mobile devices, you do not have to enter the complete Norton Identity Safe password. Instead, you can use the PIN.

How do I set up a PIN code?

Norton Identity Safe lets you easily create a PIN code that you can use on your mobile devices. The PIN code helps you easily access Identity Safe on your mobile devices.

To create a PIN code

  1. On the Settings page, tap Vault.

  2. On the Vault page, tap Create PIN.

  3. In the Create PIN page, enter your Vault password and tap return.

  4. In the next page, enter a 4-digit PIN to set up PIN code for your Vault.

  5. Type your 4-digit PIN again to confirm.

    Once you confirm your PIN code, you can see PIN ACCESS settings enabled in the Vault page.

I added a login from my mobile device but I don't see it on my PC

Norton Identity Safe synchronizes your login across all devices. When different platforms are involved, this synchronization could take more time.

Does the Identity Safe web portal offer the same functionality as the Identity Safe feature within Norton Internet Security, Norton 360, or Norton Identity Safe client?

Both provide access to your Identity Safe online Vault. The Identity Safe web portal can only provide access if you first create a cloud Vault in Norton Internet Security, Norton 360, or Norton Identity Safe client. Also, the Identity Safe web portal lets you add, modify and delete your logins and notes.

I am not able to access the Identity Safe web portal. What has gone wrong?

First, ensure that you have Internet connectivity by checking if your device can access other websites. If you can access the Identity Safe web portal but not your cloud Vault, check if you are using the correct Vault password.

How do I get technical help?

For more information about Norton Identity Safe, go to the following URL:

https://identitysafe.norton.com/

For more information on the product help:

https://support.norton.com/sp/en/us/norton-mobile/current/info

Thank you!

Thank you for using Norton Support.

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DOCID: v90163684_id_safe_retail_1_en_us
Operating System: Windows
Last modified: 09/28/2015