Message: "This program has compatibility issues" after upgrading operating system to Windows 8.1 or later

When you install Norton on a Windows 8.1 or later computer using your CD, you may receive an error message stating that your program has compatibility issues. To fix this problem, perform the following steps to install Norton on a Windows 8.1 or later.

Install Norton on Windows 8.1 or later

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account, and complete the sign up process.

  3. In the Norton Setup window, click Enter a New Product Key.

  4. Type the product key and click >.

    If you purchased a boxed product CD online or at a local retail store, your product key is inside the box either on a sticker on the back of the CD sleeve or DVD case, or printed on a card in the box.

    Your product key is a combination of alphabetic and numeric characters. It does not contain any special characters.

    You will be prompted to download the product. Your product has been added to your account and you can login to manage your services or download onto a different device.

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DOCID: v89715245_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/14/2017