I need help using the Norton product preinstalled on my computer

Many computer manufacturers include a subscription to Norton Protection preinstalled with the purchase of a new computer. You may have received an email reminder to activate the preinstalled subscription.

This document helps you to make sure that your new computer is protected. Review these scenarios to determine which one applies to you and follow the suggested solution.

I want to activate the Norton trial that came on my computer

I have another product key that I want to use

My product is expiring, but I have already purchased a subscription

    You may see that your product is expiring although you have purchased a subscription. You need to install and activate the product that you have purchased.

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Norton Setup window, click Download Norton.

    If you have a product key you have not yet registered to your account, click Enter a New Product Key.

    Type the product key and click >.

  4. Click Agree & Download.

  5. Do one of the following depending on your browser:

    • For Internet Explorer: Click Run.

    • For Firefox or Safari: On the top-right corner of the browser, click the Download option to view the downloaded files, and double-click the file that you downloaded.

    • For Chrome: On the bottom-left corner, double-click the file that you downloaded.

  6. If the User Account Control window appears, click Continue.

    Follow the on-screen instructions.

  7. Your Norton product is now installed and activated.

    If your subscription date is still incorrect you may have to manually activate your product.

Thank you!

Thank you for using Norton Support.

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DOCID: v85504995_EndUserProfile_en_us
Operating System: Windows
Last modified: 05/15/2017