I cannot uninstall Norton Utilities 15.0 from Control Panel

STEP 1

Delete the Norton Utilities folder

  1. Press the Windows + E keys to open the Windows Explorer.

  2. Depending on your version of Windows, browse to the following folder:

    • For 64-bit Windows: C:\Program Files (x86)\Norton Utilities 15

    • For 32-bit Windows: C:\Program Files\Norton Utilities 15

  3. Right-click the Norton Utilities 15 folder and then click Delete.

  4. Restart your computer.

STEP 2

Delete Norton Utilities registry keys

    This section has steps to modify Windows registry. Incorrect changes to the registry can result in permanent data loss or corrupted files. So, back up the registry before you make any changes to it. Modify only the specified registry key. For instructions, read: Backing up the Windows registry

  1. Press the Windows + R keys to open the run dialog box.

  2. In the Run dialog box, type the following:

    regedit

  3. Click OK.

    If the User Account Control window appears, click Continue.

  4. In the Registry Editor window, do one of the following:

    • For Windows 7/Vista 64-bit: browse and delete the following folders:

      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton Utilities 15

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Norton Utilities 15_is1

    • For Windows 7 or Vista or XP 32-bit: browse and delete the following folders:

      HKEY_CURRENT_USER\Software\Symantec

      HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton Utilities 15

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Norton Utilities 15_is1

    To delete a folder, right-click the folder and then click Delete.

  5. Exit the Registry Editor window.

  6. Restart your computer.

Thank you!

Thank you for using Norton Support.

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DOCID: v85290083_EndUserProfile_en_us
Operating System: Windows
Last modified: 12/20/2015