Norton Identity Safe window stops responding when I sign in to the online vault

This problem can occur if your computer does not have the latest video graphics driver. To fix this problem, update to the latest video graphics driver and run LiveUpdate until there are no more updates available.

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

STEP 1

Update the video graphics driver

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    devmgmt.msc

  3. In the Device Manager window, double-click on Display adapters.

  4. Right-click on the HD graphics card, and select Properties.

  5. On the Driver tab, check whether the graphics card driver is outdated or current.

    If the driver is outdated, you need to update the download and install the latest version of the graphics card driver.

  6. Select your graphics card manufacturer:

    Ensure that you select the correct version of operating system (32-bit or 64-bit) to get the right update.

  7. Restart the computer.

STEP 2

Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

Thank you!

Thank you for using Norton Support.

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DOCID: v80621192_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/02/2016