There is a known issue with Norton security software and the Instant Reset utility distributed on some Lenovo laptops. Symantec is working on reproducing this issue. Unfortunately, in the meantime, Symantec recommends not to install Norton products on Lenovo laptops with Instant Reset functionality.
In many cases, this error can be fixed by restarting the computer. If the problem persists even after you restart the computer, you need to uninstall and reinstall your Norton product. Download and run the Norton Removal Tool to uninstall your product.
The Norton Removal Tool uninstalls Norton AntiVirus, Norton Internet Security, Norton 360, and Norton SystemWorks from your computer. If you use ACT! or WinFax, back up those databases before you proceed.
Download the Norton Removal Tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click the Norton Removal Tool icon.
Follow the on-screen instructions.
Restart your computer.
Your computer may be restarted more than once, and you will be provided the instructions on how to reinstall your Norton product.
If the problem persists, go to Step 2.
Download Norton Power Eraser.
Select the location as Desktop, and then click.
To run Norton Power Eraser, double-click the NPE.exe file.
If the User Account Control window appears, click or .
Read the license agreement, and click.
In the Norton Power Eraser window, click the Scan for Risks icon.
By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Settings, and uncheck the option .. If you do not want to include the Rootkit scan, go to
After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.
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