Norton Anti-Theft subscription status unexpectedly changes to "Expired" on my Android device

The latest version of Norton Mobile Security has all the Anti-Theft features built in to it. If you have upgraded to the latest version of Norton Mobile Security, the Norton Anti-Theft plug-in needs to be uninstalled.

If you have Norton Mobile Security 3.x or later installed on your Android device, uninstall the Norton Anti-Theft plug-in.

STEP 1

Find the version of Norton Mobile Security

  1. From the Home screen, launch the Norton Mobile Security app.

  2. Press the Menu key or tap the Menu icon on the status bar, and then tap More > About.

  3. If you have Norton Mobile Security version 3.x.x, go to Step 2.

STEP 2

Disable Norton Anti-Theft as Device administrator

  1. From the Home screen, go to Settings > Location & security or Security.

  2. Under Device administration, tap Select device administrators or Device administrators.

  3. Tap Norton Anti-Theft.

  4. Tap Deactivate.

STEP 3

Uninstall Norton Anti-Theft

  1. From the Home screen, go to Settings.

  2. Depending on the version of Android OS, do one of the following:

    • For Android OS 4.3.x or later: In the Settings menu, tap More and then tap Applications Manager.

      For Nexus devices, in the Settings menu, tap Apps.

    • For Android OS 4.0 - 4.2.x: Tap Applications Manager.

    • For Android OS 3.x or earlier: Tap Application, and then tap Manage Applications.

  3. From the list of applications, select Norton Anti-Theft, and then tap Uninstall.

  4. Tap OK when the uninstall is finished.

Thank you!

Thank you for using Norton Support.

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DOCID: v80137470_EndUserProfile_en_us
Operating System: Android
Last modified: 07/13/2015