Message: "Norton product will not install in compatibility mode..."

This error appears when you install your Norton product in compatibility mode. Disable the compatibility mode and install the Norton product again.


Disable the compatibility mode

  1. Right-click the Norton product install file that you have downloaded, and click Properties.

    By default, the Norton Installation files folder is created on the desktop. The Norton product install file is present in this folder.

  2. On the Compatibility tab, under Compatibility mode, uncheck Run this program in compatibility mode for.

  3. Click Apply and then OK.

  4. Double-click the Norton install file.

    If the problem continues, run the Norton Remove and Reinstall tool.


Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v78695143_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/01/2017