Message: "Norton product can't be installed on this disk. This software is not compatible with the version of Mac OS X installed" when I install my Norton product for Mac

This problem can occur if you run an incompatible version of Norton product installer. To fix this problem, download and install the latest version of your Norton product.

Download your Norton product

  1. Sign In to Norton.

  2. If you are not signed in to Norton already, you will be prompted to sign in. Type in your email address and password for Norton, and click Sign In.

    If you do not have a Norton account, click Create account and complete the sign-up process.

  3. In the Norton Setup window, click Download Norton.

  4. Click Agree & Download.

  5. Click OK to save and open the Setup.zip file.

  6. When the download finishes, double-click the Norton product Installer.

  7. Click Agree & Install to start the installation.

  8. Follow the on-screen instructions to complete the installation.

  9. When LiveUpdate finishes installing updates, click Continue.

  10. In the Installation Successful window, click Restart.

    You must restart your computer to complete the installation process.

Thank you!

Thank you for using Norton Support.

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DOCID: v76271424_EndUserProfile_en_us
Operating System: Mac OS X
Last modified: 05/15/2017