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Fix problem with Email client integration if Norton AntiSpam tagged emails are not moving to the Norton AntiSpam Folder

In email clients other than Microsoft Outlook, Norton AntiSpam filters the spam emails, and adds the [Norton AntiSpam] tag to the subject of the email. However, it cannot move the spam emails to a folder. You need to create a rule in your email client to automatically move the emails that Norton AntiSpam tags, to the junk folder. If you do not know how to create a rule, refer your email client documentation or contact the email client publisher.

In Microsoft Outlook, this problem may happen if the Antispam component is not integrated with your email client. To fix this problem, you need to disable and re-enable the Antispam client integration.

STEP 1

Disable AntiSpam Client Integration

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. Click Settings.

  3. In the Settings window, click AntiSpam.

  4. On the Client Integration tab, under Email Clients, click on the slider next to Outlook to turn it Off.

  5. Click Apply, and then click Close.

  6. Exit all the programs, and then restart the computer.

STEP 2

Enable AntiSpam Client Integration

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. Click Settings.

  3. In the Settings window, click AntiSpam.

  4. On the Client Integration tab, under Email Clients, click on the slider next to Outlook to turn it On.

  5. Click Apply, and then click Close.

  6. Exit all the programs, and then restart the computer.

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DOCID: v75895681_EndUserProfile_en_us
Operating System: Windows
Last modified: 10/30/2018