Message: "You need to install the latest version of Norton Online Backup" when I install Windows 8

Before you install Windows 8, make sure that you have the latest version of Norton Online Backup on your computer. Uninstall the current version and download the latest version of Norton Online Backup.

STEP 1

Check the version of Norton Online Backup

  1. Press the Windows + R to open the Run dialog box.

  2. Type in the following text, and then press Enter.

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  3. Depending on your version of Norton Online Backup, do one of the following:

    • If you have 2.10 version, contact Norton Support.

    • If you have an earlier version, go to Step 2.

STEP 2

Uninstall Norton Online Backup

  1. Press the Windows + R to open the Run dialog box.

  2. Type in the following text, and then press Enter.

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  3. In the list of currently installed programs, click Norton Online Backup, and then click Remove or Uninstall.

  4. Follow the on-screen instructions.

  5. When the uninstall completes, restart the computer.

STEP 3

Reinstall Norton Online Backup

  1. Go to the Norton Online Backup website using your email address and password.

  2. Click Add Computer.

  3. Check I have read and agree with the Terms of Service, and then click Start Download.

    Save the Norton Online Backup client installation file onto your Windows desktop.

  4. On your desktop, double-click the NortonOnlineBackup.exe file.

    If you see a Security Warning, click Run.

  5. Click Install.

    Follow the on-screen instructions.

  6. On the Name Your Computer page, in the Display Name textbox, type a new name. Do not use the name that you used previously.

    Providing a new Computer name helps you differentiate the previous backup set from the new backup set.

  7. Click OK.

  8. Now that the Computer has been added, you need go to settings and setup your backup again.

Thank you!

Thank you for using Norton Support.

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DOCID: v75547074_EndUserProfile_en_us
Operating System: Windows
Last modified: 02/29/2016