Error: "118: An invalid User subscription PIN was supplied" when I activate a Norton product provided by my service provider

To fix this problem, try activating your Norton Online product again.

Activate your Norton Online product

  1. Make sure that your computer is connected to the Internet.

  2. Start your Norton product.

  3. In the main screen, click Activate Now.

  4. Click Next.

  5. In the My service PIN field, type the PIN number that is provided to you by your service provider.

  6. Click Activate.

  7. Type in a name for your computer, and then click Activate.

  8. Close the Activation Complete! window.

  9. Click Finish.

    Your activation is successful.

If the problem persists, contact your service provider.

Thank you!

Thank you for using Norton Support.

< Back

Was this information helpful?

DOCID: v75333573_EndUserProfile_en_us
Operating System: Windows, Mac OS X
Last modified: 05/22/2015