About locating your Norton Product Key or activation PIN

To use Norton Bootable Recovery Tool, you must start the computer from any of the following recovery media and then provide your Norton Product Key or the activation PIN when prompted:

  • Norton Bootable Recovery Tool CD or DVD

  • Norton Bootable Recovery Tool USB key

If you already installed and activated any one of the following Norton product on your computer, you do not have to enter the Product Key for Norton Bootable Recovery Tool:

  • Norton Internet Security 2010 or later

  • Norton AntiVirus 2010 or later

  • Norton 360 version 3.0 or later

  • Norton Business Suite 4.0 or later

  • Norton Security Suite 4.0 or later

Norton Bootable Recovery Tool does not have a separate Product Key or activation PIN. To use Norton Bootable Recovery Tool, you must provide the Product Key or activation PIN of the Norton product that you purchased.

If you purchased your Norton product from an Internet service provider (ISP), you would have received an activation PIN. When you use Norton Bootable Recovery Tool, you must use this activation PIN.

Norton Bootable Recovery Tool does not automatically locate the Product Key or the activation PIN on a computer that has multiple operating systems. If you use a computer that has multiple operating systems, you need to write down the Product Key or the activation PIN before you start Norton Bootable Recovery Tool and provide the key when prompted.

You can locate your Norton Product Key or activation PIN in any of the following ways:

  • If you received your Norton product preinstalled by the computer manufacturer, the Product Key is available on your Norton Account. When you are prompted, you need to register for a Norton Account. After you complete registration, you can log on to your Norton Account and find your Product Key. You can also click on the Account link on the main window of your product and register and access Norton Account.

  • If you bought your product from Best Buy store, the Norton Product Key is available in the product CD box. If you are not able to locate your Product Key, contact Best Buy.

  • If you bought a Norton product CD online or from a local store, the Norton Product Key is printed on the back of the CD envelope. You can also log on to your Norton Account and find your Product Key.

  • If you downloaded a Norton product from the Norton Online Store, the Product Key is in your confirmation email message. You can also see it in your order details. In addition, you can log on to your Norton Account and find your Product Key.

  • If you purchased your Norton product from an ISP, the activation PIN is in your confirmation email message from your ISP. If you are not able to locate your activation PIN, contact your ISP.

In case you use Norton Security Suite or Norton Business Suite, you can find your activation PIN in the following way:

  1. Go to the following URL:

    http://www.comcast.net/security

  2. Under Get Norton Now, click Windows.

  3. Click Get It Now.

  4. Log on to your Comcast account, and then find your activation PIN under the product name.

    You can use this activation PIN when you use Norton Bootable Recovery Tool.

About Norton Bootable Recovery Tool

Downloading the Norton Bootable Recovery Tool Wizard

Creating Norton Bootable Recovery Tool on a CD or DVD

Using the Norton Bootable Recovery Tool

Thank you!

Thank you for using Norton Support.

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DOCID: v74152657_sep_smb_2013_en_us
Operating System: Windows XP, Windows Vista, Windows 7, Windows 8
Last modified: 09/20/2012