Error: "3019,1"

STEP 1

Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

STEP 2

Run a Quick Scan

  1. Start your Norton product.

  2. In the main window, click Security, and then click Scans.

  3. In the Scans window, select Quick Scan and click Go.

  4. When the scan is finished, click Finish.

    If the issue persists, go to Step 3.

STEP 3

Uninstall any non-Symantec security product

    You can also read the program documentation or contact the program manufacturer for instructions to remove a non-Symantec security product from your computer.

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.

    appwiz.cpl

  3. In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.

  4. Follow the on-screen instructions.

  5. When the uninstall completes, restart the computer.

What if this didn't work?

Thank you!

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DOCID: v74065430_EndUserProfile_en_us
Operating System: Windows
Last modified: 05/30/2017