I am having problem with a different program

This problem can happen due to a threat in your computer. To fix this problem, download and run Norton Power Eraser.

Download and run Norton Power Eraser

  1. Download Norton Power Eraser.

  2. Click Save.

  3. Select the location as Desktop, and then click Save.

  4. To run Norton Power Eraser, double-click the NPE.exe file.

    If the User Account Control window prompts, click Yes or Continue.

  5. Read the license agreement, and click Accept.

  6. Click Settings.

  7. Next to Network Proxy Settings, click Configure.

  8. Next to Settings, click Use Default Settings.

  9. Click Apply and then click OK.

  10. Click OK.

  11. In the Norton Power Eraser window, click the Scan for Risks icon.

  12. By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click Restart. If you do not want to include the Rootkit scan, go to Settings, and uncheck the option Include Rootkit scan (requires a computer restart).

  13. After the computer is restarted, the scan starts automatically. Follow the on-screen instructions. Wait for the scan to complete.

What if this didn't work?

Thank you!

Thank you for using Norton Support.

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DOCID: v74052630_EndUserProfile_en_us
Operating System: Windows
Last modified: 05/20/2015