Other products

Cannot connect to the Internet from a web-enabled program

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.


Modify the Firewall Program Rules

  1. Start your Norton product.

  2. Click Settings.

  3. In the Settings window, click Firewall.

  4. On the Program Control tab, in the Program column, scroll through the list until you find the executable file for the program that you cannot use.

  5. Do one of the following:

    • If you find the entry for the executable file of the program, change the Access to Allow and go to line 15.

    • If you cannot find the entry for the executable file, click Add.

  6. Browse and select the executable file for the program that you want to configure, and click OK.

  7. Select Manual configure from the drop-down list and click OK.

  8. In the Add Rule window, select Allow, and click Next.

  9. Select Connections to and from other computers, and click Next.

  10. Select Any computer, and click Next.

  11. To apply this rule to all ports, select All types of communication (all ports, local and remote), and click Next.

  12. Select Create a Security History log entry, and click Next.

  13. Type in a description for this rule, and click Next.

  14. Review the information about the rule. If it is correct, click Finish.

  15. In the Firewall window, click Apply and then click Close.

    If the problem persists, skip to Step 2.


Change the trust level of the network computer

  1. Start your Norton product.

  2. Click Settings.

  3. In the Settings window, click Firewall.

  4. In the General Settings tab, under Network Settings, next to Network Trust, click Configure.

  5. Click the name of the network computer in the network map for which you want to change the trust level.

  6. Under Trust Level, from the drop-down list, select Full Trust.

  7. Click Apply and then OK.

  8. Click Close.

    If the problem still persists, skip to Step 3.


Uninstall the non-Symantec security product

    This problem can happen due to conflict with non-symantec security product installed in the computer. If you do not have any non-symantec security product, you can skip this step.

    You can also read the program documentation or contact the program manufacturer for instructions to remove a non-Symantec security product from your computer.

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter.


  3. In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.

  4. Follow the on-screen instructions.

  5. When the uninstall completes, restart the computer.

What if this didn't work?

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DOCID: v74038782_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/19/2018