How to transfer your Norton service to a new device

Your Norton subscription comes with a limited number of licenses to install Norton on various devices. If you have used up your licenses, you can transfer a license from an unused device to allow installation on a new device. Follow the instructions below to transfer a license so that you can install Norton on a new device.

Transfer the Norton license

  1. Sign in to your Norton account.

  2. In the Devices page, identify the device that you no longer want to protect.

    The device must appear with a green status. If the device that you no longer use appears with a red or an orange status, you can remove the device from your Norton account and free a license. For instructions, read Removing a device from your Norton account.

  3. Click the ellipse icon available below the device.

  4. In the menu that appears, click Manage License.

  5. In the Manage Device page, do the following:

    • Click on the device name.

    • Under What would you like to do, click Remove Norton.

    • Click Next.

  6. In the Remove Norton window that appears, click Yes.

  7. In the page that appears, click Install Now.

  8. In the Install on New Device page, select one of the following:

    • To install Norton on the current device, click Download.

    • To install Norton on a different device, click Send Link.

  9. Click Next.

  10. Follow the on-screen instructions to complete the installation.

Many Norton users have shared their solution for this problem on our community forum. See solutions from users about transferring Norton on Norton Community.

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DOCID: v73856951_NortonM_Retail_1_en_us
Operating System: Windows, Mac OS X
Last modified: 04/15/2017