Error: (8701,2147491840) "Installation of Optical Drivers failed, Click OK to launch support" when you configure backup to CD/DVD drive

GEAR Software develops the CD/DVD authoring program that is used when Norton backs up files directly onto a CD or DVD. This problem can occur if the GEAR drivers are not installed properly.

Download and install the driver for GEAR software

  1. Download the GEAR driver installer.

    Save the file onto the Windows desktop.

  2. On your Windows desktop, double-click the Driver_Installer_x86_x64.exe file.

  3. When the Open File - Security Warning appears, click Run.

    If the User Account Control alert appears, click Allow.

  4. In the GEAR driver installer window, click Next.

  5. Read the license agreement, click I accept the terms in the License Agreement, and then click Next.

  6. Enter the installation path, and then click Next.

  7. Click Install.

  8. When you see the message "Completed the GEAR driver...", click Finish.

  9. Restart the computer.

Thank you!

Thank you for using Norton Support.

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DOCID: v72095194_EndUserProfile_en_us
Operating System: Windows
Last modified: 09/03/2017