To fix this problem, run LiveUpdate until you receive all the updates. If the problem persists, uninstall and reinstall your Norton product. Download and run the Norton Remove & Reinstall tool to uninstall and reinstall your Norton product.
These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.
Start your Norton product.
In the main window, click, and then click .
When Norton LiveUpdate is finished, click.
Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."
Exit all the programs, and restart the computer.
If the problem persists, go to next step.
If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.
To open the Downloads window in your browser, press the+ key.
Read the license agreement, and click.
You may see thebutton if your Norton product is from your service provider. Click .
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
Thank you for using Norton Support.