To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Removal Tool to uninstall your Norton product.
The Norton Removal Tool uninstalls Norton AntiVirus, Norton Internet Security, Norton 360, and Norton SystemWorks from your computer. If you use ACT! or WinFax, back up those databases before you proceed.
Download the Norton Removal Tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click theicon.
Follow the on-screen instructions.
Restart your computer.
After you restart the computer, you will see a Web page with the steps to reinstall your Norton product.
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