To fix this problem, uninstall and reinstall your Norton product. Download and run the Norton Removal Tool to uninstall your Norton product.
The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. If you have pcAnywhere or WinFax, uninstall it using Add or Remove Programs before running the Norton Removal Tool. Also, if you use ACT! or WinFax, back up those databases and make sure that you have the installation CDs to reinstall the product.
Download the Norton Removal Tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click theicon.
Follow the on-screen instructions.
Restart your computer.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
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