Allowing Unmonitored messaging with a mobile friend

Message supervision is a Premier feature and is available only for Android devices. To monitor and manage the messaging of your child, you need to turn on Messaging supervision.

You can allow unmonitored messaging between your child and a specific mobile friend. If you choose this option, Norton Family does not monitor and record these messages.

To allow unmonitored messaging with a mobile friend using Norton Family website

  1. Sign in to Norton Family.

  2. Click House Rules.

  3. Click the picture icon of the child.

  4. On the left pane, click Message supervision.

  5. Under Messaging rights for child, click Mobile Friend list to view all the mobile friends of your child.

    The Mobile Friend list displays all the mobile friends that your child had communicated with.

  6. Under Unmonitored category, click the option that corresponds to a mobile friend.

  7. Click Save.

To allow unmonitored messaging with a mobile friend using Android device

  1. Sign in to Norton Family app in Parent mode.

  2. Tap the child whom you want to manage.

  3. Go to the RULES tab.

  4. Under Activities, tap Message supervision.

  5. In the Message supervision window, under CONTACTS, tap the contact you want to block.

  6. In the window that appears, tap No supervision.

  7. Tap OK.

Thank you!

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DOCID: v71437465_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 03/03/2016