Blocking or allowing message exchange with new mobile friends

Message supervision is a Premier feature and is available only for Android devices. To monitor and manage the messaging activities of your child, you need to turn on Messaging supervision.

Norton Family lets you block or allow your child's messaging with new mobile friends. When you block a new mobile friend, your child cannot send any messages to or receive any messages from new mobile friends.

When you block messaging with new friends, you protect your child from inappropriate information. Your child receives a notification that the message was blocked. If your child wants to send message to any mobile friend, your child can request your permission. Norton Family notifies you about this request in an email message. You can take an appropriate action based on the request.

When you allow messaging with new mobile friends, your child can send and receive messages from any new mobile friends. If you choose this option, Norton Family does not monitor or record the messages. Therefore, you cannot view these messages. When your child sends or receives a message for the first time, Norton Family adds this mobile friend to the appropriate group based on the options that you have selected.

To block or allow message exchange with new mobile friends using Norton Family website

  1. Sign in to Norton Family.

  2. Click House Rules.

  3. Click the picture icon of the child.

  4. On the left pane, click Messaging, and do one of the following:

    • To block message exchange, under New Mobile Friends should automatically be, click Blocked.

    • To allow message exchange, under New Mobile Friends should automatically be, click Not Blocked or Monitored.

  5. Click Save.

To block or allow message exchange with new mobile friends using Android device

  1. Sign in to Norton Family app in Parent mode.

  2. Tap the child whom you want to manage.

  3. Go to the RULES tab.

  4. Under Activities, tap Message supervision.

  5. In the Message supervision window, do one of the following:

    • To block message exchange, tap New mobile friends, and then choose Blocked.

    • To allow message exchange, tap New mobile friends, and then choose Monitored or No supervision. When you choose Monitored, Norton Family allows the conversations but monitors them.

Thank you!

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DOCID: v71429345_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 03/03/2016