Turning on or turning off messaging supervision

Message supervision is a Premier feature and is available only for Android devices.

When you turn on Messaging supervision, you can do the following:

  • View the mobile friend names that your child messaged with.

  • View all the messages that are sent and received by your child.

  • View the type of network that your child had used to send and receive messages.

When you turn off Messaging supervision, Norton Family does not monitor the messages that are sent and received by your child.

To turn on or turn off Messaging supervision using Norton Family website

  1. Sign in to Norton Family.

  2. Click House Rules.

  3. Click the picture icon of the child.

  4. On the left pane, click Messaging and do one of the following:

    • To turn on Messaging supervision, move the On/Off switch to the left to the On position.

    • To turn off Messaging supervision, move the On/Off switch to the right to the Off position.

  5. Click Save.

To turn on or turn off Messaging supervision using Android device

  1. Sign in to Norton Family app in Parent mode.

  2. Tap the child whom you want to manage.

  3. Go to the RULES tab.

  4. Under Activities, tap Message supervision.

  5. In the Message Supervision window, do one of the following:

    • To turn on Message supervision, tap OFF button.

    • To turn off Message supervision, tap ON button.

Defining messaging rules

Blocking or allowing message exchange with new mobile friends

Monitoring all messaging with new mobile friends

Blocking messaging with an existing mobile friend

Allowing Unmonitored messaging with a mobile friend

Monitoring messaging with a mobile friend

Thank you!

Thank you for using Norton Support.

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DOCID: v71428996_NF_Help_en_us
Operating System: Windows, iOS, Android
Last modified: 05/02/2016