I cannot find my files or backup sets when I try to restore from Norton Secure Online Storage

To access your files or backup sets from the Norton online storage, restore the files using your Norton product.

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

Restore the files from Secure Online Storage

  1. Start your Norton product.

  2. In the main window, click Backup, and then click Restore Files.

  3. In the Restore Files window, under Restore From, click View All.

  4. Click the refresh icon.

  5. Under Restore Source, select the backup set that you want to restore, and then click OK.

  6. Depending on your situation, do one of the following:

    • To restore all files: Under Files, select Restore All Files and Categories.

    • To restore specific files: Click Browse for Files and Folders and select the files. Click OK.

  7. Under Restore To, select the location where the files have to be restored.

    By default, the files are restored to the original location. To choose a different location, click Change.

  8. In the Restore Files window, under Restore Location select the location and click OK.

  9. Click Restore Files.

  10. Follow the on-screen instructions to restore the backup sets.

Thank you!

Thank you for using Norton Support.

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DOCID: v71344890_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/21/2016