This is a type of threat, known as ransomware, which displays alerts that keep asking you to send money to unlock your computer. A ransomware restricts access to the computer and demands a ransom to be paid to the creator of the threat to use the computer. The threat instructs the user to send money by Moneypak or uKash depending on the region.
These threats try to trick you into sending money by making you think that your computer is no longer accessible.
To remove these threats from your computer, perform the following steps.
Restart the computer.
As soon as the computer starts, begin to tap thekey until the boot menu appears.
In the Advanced Boot Options menu, use the arrow keys on the keyboard to select .
Download Norton Power Eraser.
Select the location as Desktop, and then click.
To run Norton Power Eraser, double click thefile.
If the User Account Control window prompts, click or .
Read the license agreement, and click.
In the Norton Power Eraser window, click the icon.
By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click. If you do not want to include the Rootkit scan, go to , and uncheck the option .
When the computer restarts, make sure that you start the computer in Safe mode with Networking again.
Follow the on-screen instructions to run the scan.
After you fix the threats that Norton Power Eraser detects, start your computer in normal mode.
If your browser is locked by the threat, reset your browser settings.
After you follow the steps, run a full system scan in your Norton product to make sure that you do not see any threat alerts.
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