Cannot start a program after you run Clean Your Registry task using Norton Utilities 15.0 on Windows 8

Norton Utilities 15.0 or earlier versions are not compatible with Windows 8. We do not recommend using Norton Utilities 15.0 or earlier versions on Windows 8.

To check if Norton Utilities caused this problem, restore the registry backups.

STEP 1

Restore registry backups

  1. Start Norton Utilities.

  2. In the left pane, click Recover.

  3. In the right pane, click Restore.

  4. From the list of backups, select all the items, and then click Restore.

    Check if you can start your program now. If yes, go to Step 2 to uninstall Norton Utilities.

STEP 2

Uninstall Norton Utilities

  1. Press the Windows + R keys to open the Run dialog box.

  2. Type in the following text, and then press Enter:

    Appwiz.cpl

  3. From the list of applications, select Norton Utilities, and then click Uninstall.

  4. Follow the on-screen instructions.

  5. After the uninstall is complete, open Windows Explorer and browse to the following location:

    C:\Program Files\

  6. Delete the Norton Utilities 15.0 folder if it is present.

Thank you!

Thank you for using Norton Support.

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DOCID: v69980077_EndUserProfile_en_us
Operating System: Windows
Last modified: 08/24/2017