Norton subscription placed though Bank Transfer order not received

Bank Transfer or Wire Transfer is a payment method accepted on select Norton Online Store sites for a limited number of countries. This payment method lets you submit an order, and then wire funds to the Symantec payment processor Global Collect for your purchase.

When you submit your Norton Online Store order, you receive instructions to submit your payment on-screen and by email. After your payment is received and processed, you receive another email with instructions to obtain the product you have purchased. Allow up to two weeks for payment processing.

I want to check the status of my order

  • You can check your order status by going to your Norton account. For detailed instructions, read Check your Norton Online Store order status.

    Some common Bank Transfer order statuses and their meanings:

    • Closed - Your payment has been received and your order is complete. You can either download your product, your subscription has been updated, or your renewal code has been provided.

    • Refunded - Your order has been refunded.

I have submitted my payment but still haven't received my confirmation email

  • Bank transfer orders can take up to two weeks after payment is submitted before the order is completed. If you have still not received your confirmation email after two weeks you can check your order status by going to your Norton account. For detailed instructions, read Check your Norton Online Store order status.

    If your order is Closed, you can download or retrieve the necessary order information from your Norton account. You should have also received your confirmation email. Check your inbox and your spam folders for an email with the following details:

    • Sent from: Norton Store [orders@mail.norton.com]

    • Subject: Norton Store - Order Confirmation for Order #NPXXXXXXX (your order number)

    If you submitted your payment over two weeks ago, then contact Norton Support with your proof of payment.

Thank you!

Thank you for using Norton Support.

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DOCID: v68388113_EndUserProfile_en_us
Operating System: Windows, Mac OS X, Android
Last modified: 09/04/2017