Norton from Symantec

I cannot find my Norton product in my account

When you add your Norton product to your account you will be able to easily download and manage your devices or subscriptions. Follow these instructions when you:

  • See the message, "No Products Available," when downloading from your account.

  • Don't find your product on your account when you login to Norton.

If you purchased directly from the Norton Online Store, your product is automatically added to the Norton account using the email address used with your purchase. A new account will be created if one doesn't already exist. Make sure you are logging into the correct account as your product can only be associated to one account.

Choose from the following scenarios for the correct instructions:

I have my product key

    With your product key, you can go through the setup flow to add your product to your account and also begin the installation process.

  1. Go to

  2. If you do not have a Norton account, click Create account and complete the sign up process.

    Sign in if you already have a Norton account.

  3. Enter your product key and click >.

    If you already have a product registered, you will be prompted to download the registered product. Click Enter a product key, and then enter the product key to register the new retail product you purchased.

    Your product key is a combination of alphabetic and numeric characters. It does not contain any special characters.

    You will be prompted to download your product. Your product has been added to your account and you can login to manage your services or download onto a different device.

I have a product that came preinstalled on my device and don't have my product key

    If you don't have your product key, but you have your product installed on your device, you can add the product to your account.

  1. Start your Norton product.

  2. Click Help and then click Account.

  3. Follow the instructions to login to your existing account, or create a new account.

    After you login or create your account, your product will be added to your account and you can login to manage your services or download onto a different device.

Thank you!

Thank you for using Norton Support.

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DOCID: v67735330_EndUserProfile_en_us
Operating System: Windows, Mac OS X, Android
Last modified: 07/15/2015