I cannot connect to the Internet after I install my Norton product

Internet connectivity problem may occur due to various reasons. It can happen due to a temporary problem from your service provider or a problem in your computer that is caused by the firewall. To fix this problem, we need to identify the exact cause.

If you cannot access a specific website but can access other websites, read I cannot access a specific web site but I can connect to the Internet.

Temporarily turn off your firewall and check the connectivity

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Firewall.

  4. On the General Settings tab, next to Smart Firewall, click the slider to turn it Off.

  5. In the Protection Alert dialog box, from the drop-down menu, click Apply, and then select Permanently.

  6. Click OK.

  7. Check if you can connect to the Internet by accessing www.symantec.com.

  8. Repeat steps 1 to 4 and turn on Smart Firewall.

    Make sure that you turn on Smart Firewall before you follow the next steps.

Depending on whether you can access the Symantec website after you turned off the firewall, select one of the following:

Thank you!

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DOCID: v65845544_EndUserProfile_en_us
Operating System: Windows
Last modified: 10/07/2016