Other products

Error: (8921,252) "Unable to connect to the Norton LiveUpdate server..."

To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.


Restart your computer

  1. Exit all programs.

  2. Restart your computer.


Run LiveUpdate

  1. Start Norton.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

    If the problem persists, go to Step 3.


Configure LiveUpdate to automatically detect settings

  1. Start Norton.

  2. Click Settings.

  3. In the Settings window, click Administrative Settings.

  4. Under Administrative Settings, next to Network Proxy Settings, click Configure.

  5. In the Network Proxy Settings window, under Automatic Configuration, check Automatically detect settings.

  6. Click Apply and then click OK.

  7. Click Close.

  8. Run LiveUpdate again.

Thank you!

Thank you for using Norton Support.

< Back

The solution made it easy for me to handle my issue.

Yes No

Help us improve this solution.

Thank you for helping to improve this experience.

What would you like to do now?

Browse for solutions, search the Norton Community, or Contact Us.

DOCID: v65564250_EndUserProfile_en_us
Operating System: Windows
Last modified: 03/19/2018