Norton from Symantec

Error: (8921,252) "Unable to connect to the Norton LiveUpdate server..." when I run LiveUpdate in my Norton product

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

STEP 1

Check the Internet connectivity

  1. Start your web browser.

  2. Try to connect to the following website :

    http://www.symantec.com

  3. Depending on your situation, do one of the following:

    • If you can connect to the website , go to Step 2.

    • If you cannot connect to the website , go to Step 3.

STEP 2

Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

STEP 3

Check Network Proxy Settings

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Administrative Settings.

  4. Under Administrative Settings, next to Network Proxy Settings, click Configure.

  5. Depending on your situation, do one of the following:

    • If you do not use any proxy servers to access the Internet, make sure that all the options in the Network Proxy Settings window are unchecked.

    • If you use a proxy server to access the Internet, in the Network Proxy Settings window, check Use a proxy server for HTTP connections. Type the address and port of the proxy server.

      If authentication is required for the proxy, check I need authorization to connect through my firewall or proxy server, and then type the user name and password.

  6. In the Network Proxy Settings window, click Apply and then click OK.

  7. In the Settings window, click Close.

  8. Run LiveUpdate in your Norton product.

    If the problem still persists, go to Step 4.

STEP 4

Configure LiveUpdate to automatically detect settings

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Administrative Settings.

  4. Under Administrative Settings, next to Network Proxy Settings, click Configure.

  5. In the Network Proxy Settings window, under Automatic Configuration, check Automatically detect settings..

  6. Click Apply and then click OK.

  7. Click Close.

  8. Run LiveUpdate again.

Thank you!

Thank you for using Norton Support.

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DOCID: v65564250_EndUserProfile_en_us
Operating System: Windows
Last modified: 05/25/2015