Norton from Symantec

Error: (8921,252) "Unable to connect to the Norton LiveUpdate server..." when I run LiveUpdate in my Norton product

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.


Restart your computer

  1. Exit all programs.

  2. Restart your computer.


Run LiveUpdate

  1. Start your Norton product.

  2. In the main window, click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.


Configure LiveUpdate to automatically detect settings

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Administrative Settings.

  4. Under Administrative Settings, next to Network Proxy Settings, click Configure.

  5. In the Network Proxy Settings window, under Automatic Configuration, check Automatically detect settings..

  6. Click Apply and then click OK.

  7. Click Close.

  8. Run LiveUpdate again.

Thank you!

Thank you for using Norton Support.

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DOCID: v65564250_EndUserProfile_en_us
Operating System: Windows
Last modified: 01/11/2016