Error: "3039,69637" appears on Norton Security Suite or Norton Business Suite

STEP 1

Restart the computer

  1. Exit all the programs.

  2. Restart the computer.

  3. If the problem persists, uninstall and reinstall your Norton product. Go to Step 2.

STEP 2

Download and run the Norton Removal Tool

    The Norton Removal Tool uninstalls all Norton products from your computer. If you use ACT! or WinFax, back up those databases before you uninstall. For all discontinued products like Norton Ghost or WinFax, make sure that you have the installation files to reinstall the product.

  1. Download the Norton Removal Tool.

    Save the file to the Windows desktop.

  2. On the Windows desktop, double-click the Norton Removal Tool icon.

  3. Follow the on-screen instructions.

  4. Restart your computer.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Thank you!

Thank you for using Norton Support.

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DOCID: v64999190_EndUserProfile_en_us
Operating System: Windows
Last modified: 11/25/2014