Norton from Symantec

Error: "Symantec Service Framework has stopped working..." or "Symantec Service Framework has encountered a problem..." after I install my Norton product

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

Run LiveUpdate

  1. Start your Norton product.

  2. Depending on your Norton product, do one of the following:

    • For Norton AntiVirus or Norton Internet Security: In the main window, click LiveUpdate.

    • For Norton 360: In the main window, click Tasks, and then click Run LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK or Close.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

What if this didn't work?

Thank you!

Thank you for using Norton Support.

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DOCID: v64760298_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 12/03/2013