Creating Norton Identity Safe Cloud Vault

Cloud Vault offers easy and safe way to access your personal information from around the world. You can create a Cloud Vault from Norton Internet Security, Norton 360, or Norton Identity Safe client and save your Identity Safe data. The Identity Safe data you store in the Cloud Vault is associated with your Norton account. You can access your Identity Safe data using Norton Identity Safe client or website, or Norton products supporting Identity Safe.

Symantec does not store your Vault password. It is known only to you. This means no one including Symantec can see your Vault data. In case you forget your Vault password, Symantec cannot reset or retrieve it for you. You only need to delete your existing Vault and create a new one. In such cases, we use your Norton account password to validate your request to delete your Vault. If you have backed up your Identity Safe data, you can import the data while creating a new Vault. You can enable automatic backup feature to create backups of your Vault automatically.

You can create only one Cloud Vault for a Norton account. In Mac, you cannot import or export your Vault data.

To create a cloud vault in Norton 360

  1. In the Norton 360 main window, click Settings.

  2. In the Settings window, under Detailed Settings, click Identity Protection.

  3. Under Identity Safe, in the Identity Safe Setup row, click Configure.

  4. Click Login to Norton Account, and type your Norton account credentials.

    If you do not have a Norton account, you can create a new Norton account using Create Norton Account option in the Login to Norton Account window.

  5. In the Set Up Identity Safe window, in the Create Password box, type your password.

    You must provide a strong password to create cloud vault. You can click How to create a strong password link to know more about creating strong passwords.

  6. In the Confirm Password box, type the password again to confirm.

  7. In the Password Hint box, type a hint for the password.

  8. Check Store information online through your Norton Account.

    This option appears only if you log in to your Norton account.

  9. Click Create.

  10. In the Identity Safe Setup Successful window, click Get Started.

To create a cloud vault in Norton Internet Security

  1. In the Norton Internet Security main window, click Settings.

  2. In the Settings window, click the Web tab.

  3. In the left pane, click Identity Safe.

  4. Under Identity Safe, in the Identity Safe Setup row, click Configure.

  5. Click Login to Norton Account, and type your Norton account credentials.

    If you do not have a Norton account, you can create a new Norton account using Create Norton Account option in the Login to Norton Account window.

  6. In the Set Up Identity Safe window, in the Create Password box, type your password.

    You must provide a strong password to create cloud vault. You can click How to create a strong password link to know more about creating strong passwords.

  7. In the Confirm Password box, type the password again to confirm.

  8. In the Password Hint box, type a hint for the password.

  9. Check Store information online through your Norton Account.

    This option appears only if you log in to your Norton account.

  10. Click Create.

  11. In the Identity Safe Setup Successful window, click Get Started.

To create a cloud vault in Norton Identity Safe client on Windows or Mac

  1. Do one of the following:

    • In Windows, click the Norton Identity Safe icon on your desktop or taskbar.

    • In Mac, from the Applications directory, launch Norton Identity Safe.

  2. In the Sign in or create account window, type your email address, and then click Next.

    If you do not have a Norton account, Identity Safe automatically redirects you to Create Your Norton account window to create a new account.

  3. In the Sign in window, type your Norton account password and click Sign In.

  4. In the Vault creation: Vault password window, type a Vault password which matches the guidelines mentioned and click Next.

  5. In the Vault creation: confirm password window, type the password again to confirm and click Next.

  6. In the Vault creation: password hint window, type a password hint and click Next.

    Your Vault password cannot be reset, so use a hint that helps you recollect your password.

  7. In the Setup complete! window, do one of the following:

    • If you do not have any data to import, click Finish.

    • If you have a previously exported Vault data or CSV file, click Import to get them into this new Vault.

      Import/Export option is available only on Windows.

To create a Cloud Vault in Norton Identity Safe app on Android or iOS

  1. On the Home screen or Applications screen, tap the Norton Identity Safe icon.

  2. In the Sign in window, type your Norton account email address and password.

  3. Tap Sign in and follow the on-screen instructions.

Thank you!

Thank you for using Norton Support.

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DOCID: v64621170_id_safe_retail_1_en_us
Operating System: Windows
Last modified: 10/26/2015