Norton from Symantec

Error: (8921,229) "Unable to connect to the Norton LiveUpdate server. Please check your Internet connection" when I run LiveUpdate in my Norton product

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

STEP 1

Check your Virus Definitions date

  1. Start your Norton product.

  2. Depending on your Norton product, do one of the following:

    • For Norton AntiVirus or Norton Internet Security: On the Norton product window, under LiveUpdate, check for the time next to Last Update.

    • For Norton 360: On the Norton product window, click Security. Under Run LiveUpdate, check for the time next to Definitions updated.

  3. Depending on your situation, do one of the following:

    • If the time is less than one day, then wait for 24 hours and then run LiveUpdate again.

    • If the time is more than one day, go to Step 2 to update your virus definitions.

STEP 2

Update your virus definitions

  1. Go to the Intelligent Updater downloads page.

  2. Depending on your version of Windows, do one of the following:

    • For Windows 8/7/Vista/XP 32-bit: Click the first file in the list under Filename. The file name starts with the year and ends with v5i32.exe. e.g. 20070828-017-v5i32.exe

    • For Windows 8/7/Vista 64-bit: Go to the 64-bit Platforms section, and click the first file in the list under Filename. The file name starts with the year and ends with v5i64.exe. e.g. 20090922-017-v5i64.exe

  3. Save the file to the Windows desktop.

  4. On the desktop, double-click the file that you saved.

STEP 3

Enable Auto-Protect at startup, and run a Full System Scan

  1. Start your Norton product.

  2. Click Settings.

  3. Depending on your Norton product, do one of the following:

    • For Norton AntiVirus or Norton Internet Security: In the Settings window, on the left pane, click Real Time Protection.

    • For Norton 360: Under Detailed Settings, click Antivirus.

  4. If Auto-Protect shows Off, click the status indicator to turn it On.

  5. If Enable Boot Time Protection shows or Boot Time Protection shows Off, move the slider towards middle to Normal.

  6. Click Apply, and then click OK or Close.

  7. Exit all the programs, and restart the computer.

What if this didn't work?

Thank you!

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DOCID: v64447006_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 06/04/2014