Norton from Symantec

Error: (8921,229) "Unable to connect to the Norton LiveUpdate server. Please check your Internet connection" when I run LiveUpdate in my Norton product

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

STEP 1

Check your Virus Definitions date

  1. Start your Norton product.

  2. In the main window, Under You Are Protected, check for the date next to Protection Updates.

  3. Depending on your situation, do one of the following:

    • If the time is less than one day, then wait for 24 hours and then run LiveUpdate again.

    • If the time is more than one day, go to Step 2 to update your virus definitions using Intelligent Updater.

STEP 2

Update your virus definitions

  1. Go to the Intelligent Updater downloads page.

  2. Depending on your version of Windows, do one of the following:

    • For Windows (32-bit): Click the first file in the list under Filename. The file name starts with the year and ends with v5i32.exe. e.g. 20070828-017-v5i32.exe

    • For Windows (64-bit): Go to the 64-bit Platforms section, and click the first file in the list under Filename. The file name starts with the year and ends with v5i64.exe. e.g. 20090922-017-v5i64.exe

  3. Save the file to the Windows desktop.

  4. On the desktop, double-click the file that you saved.

STEP 3

Enable Auto-Protect at startup and run a full system scan

  1. Start your Norton product.

  2. Click Settings.

  3. Under Detailed Settings, click Antivirus.

  4. On the Automatic Protection tab, under Real Time Protection, if Auto-Protect shows Off, click the slider to turn it On.

  5. Click Apply, and then click Close.

  6. Exit all the programs, and restart the computer.

What if this didn't work?

Thank you!

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DOCID: v64447006_EndUserProfile_en_us
Operating System: Windows
Last modified: 05/25/2015