These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.
Start your Norton product.
In the main window, under You Are Protected, check for the date next to Protection Updates.
Depending on your situation, do one of the following:
If the time is less than one day, then wait for 24 hours and then run LiveUpdate again.
If the time is more than one day, go to Step 2 to update your virus definitions using Intelligent Updater.
Go to the Intelligent Updater downloads page.
Depending on your version of Windows, do one of the following:
For Windows (32-bit): Click the first file in the list under Filename. The file name starts with the year and ends with . e.g. 20070828-017-v5i32.exe
For Windows (64-bit): Go to the 64-bit Platforms section, and click the first file in the list under Filename. The file name starts with the year and ends with . e.g. 20090922-017-v5i64.exe
Save the file to the Windows desktop.
On the desktop, double-click the file that you saved.
Download Norton Power Eraser.
Select the location as Desktop, and then click.
To run Norton Power Eraser, double click thefile.
If the User Account Control window prompts, click or .
Read the license agreement, and click.
In the Norton Power Eraser window, click the icon.
By default, Norton Power Eraser performs a Rootkit scan and requires a system restart. When you see a prompt to restart the computer, click. If you do not want to include the Rootkit scan, go to , and uncheck the option .
After the computer is restarted, the scan starts automatically. Follow the on-screen instructions.
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