Error: "3047,40000" appears on my Norton product

To fix this problem, restart your computer. If the problem persists even after you restart the computer, download virus definitions using Intelligent Updater.


Restart your computer

  1. Exit all the programs.

  2. Restart your computer.

    If the problem still exists, go to Step 2.


Update your virus definitions using Intelligent Updater

  1. Go to the Intelligent Updater downloads page.

  2. To choose the correct definition set, you need to know the name and version of your Norton product and the version of Windows.

  3. Depending on your version of Windows and Norton product, download the appropriate definition set.

    Norton product version

    Windows 32-bit platform

    Windows 64-bit platform

    22.7 and later

    e.g. 20160718-008-core3sdsv5i32.exe

    e.g. 20160718-008-core3sdsv5i64.exe

    22.6 and earlier

    e.g. 20160718-008-v5i32.exe

    e.g. 20160718-008-v5i64.exe

  4. Save the file to the Windows desktop.

  5. On the desktop, double-click the file that you downloaded.

  6. In the Symantec Intelligent Updater window, click Yes to continue.

  7. When Intelligent Updater finishes updating the definitions, click OK.

What if this didn't work?

Thank you!

Thank you for using Norton Support.

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DOCID: v64391559_EndUserProfile_en_us
Operating System: Windows
Last modified: 07/19/2016