Upgrade for Free

Cybercrime is evolving. So is your protection. *Offer for existing members for the remainder of your subscription. Terms apply.

Error: "3039,1"

Applicable for: Windows

To fix this problem, restart your computer.

STEP 1

Restart the computer

  1. Exit all programs.

  2. Restart the computer.

    If the problem persists, we recommend that you download and run the Norton Remove and Reinstall tool to uninstall and reinstall your Norton product.

STEP 2

Download and run the Norton Remove and Reinstall tool

If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

DocID: v64346889
Last modified: 08/05/2024

Was this article helpful?

Download
Manage my account
Buy & renew
Contact us
Community
Support scams
Norton rescue tools
Think you have virus?
Problem launching on Windows