I cannot start my Norton product

This problem can happen after you update your Norton product. To fix the problem, restart the computer.

If you experience this problem with your Norton product for Mac, read I cannot start my Norton product for Mac.

STEP 1

Restart the computer

  1. Exit all the programs.

  2. Restart the computer.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove button if your Norton product is from your service provider.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

Many Norton users have shared their solution for this problem on our community forum. See solutions from users about Norton not starting or opening on Norton Community.

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DOCID: v64233471_EndUserProfile_en_us
Operating System: Windows
Last modified: 06/02/2017