If you cannot start your Norton product, restarting your computer usually fixes it. If the problem persists even after you restart the computer, you need to remove and reinstall the product using the Norton Remove and Reinstall tool.
If you experience this problem with your Norton product for Mac, read I cannot start my Norton product for Mac.
Exit all programs.
Restart the computer.
If the problem still persists, go to Step 2.
If you have received your Norton product from your service provider, skip this step, and run the Norton Removal Tool.
Download the Norton Remove and Reinstall tool.
Save the file to the Windows desktop.
On the Windows desktop, double-click theicon.
Read the license agreement, and click.
Click, and follow the on-screen instructions.
After the computer restarts, follow the on-screen instructions to reinstall your Norton product.
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