I cannot start my Norton product

This problem can happen after you update your Norton product. To fix the problem, download and run the Norton Remove & Reinstall tool to uninstall and reinstall Norton.

If you experience this problem with your Norton product for Mac, read I cannot start my Norton product for Mac.

STEP 1

Restart the computer

  1. Exit all the programs.

  2. Restart the computer.

    If the problem persists, go to Step 2.

STEP 2

Download and run the Norton Remove and Reinstall tool

    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

  1. Download the Norton Remove and Reinstall tool.

    Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

  2. To open the Downloads window in your browser, press the Ctrl + J key.

  3. Double-click the NRnR icon.

  4. Read the license agreement, and click Agree.

  5. Click Remove & Reinstall.

    You may see the Remove Only button if your Norton product is from your service provider. Click Remove Only.

  6. Click Continue or Remove.

  7. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall your Norton product.

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DOCID: v64233471_EndUserProfile_en_us
Operating System: Windows
Last modified: 10/26/2016