Norton from Symantec

Error: "3039,65545" appears on my Norton product

These steps are for the current version of the Norton products. If you have an older version or if you do not know your product version, go to Norton Update Center.

STEP 1

Restart the computer

  1. Exit all the programs.

  2. Restart the computer.

  3. If the problem persists, go to Step 2.

STEP 2

Run LiveUpdate

  1. Start your Norton product.

  2. Depending on your Norton product, do one of the following:

    • For Norton AntiVirus or Norton Internet Security: In the main window, click LiveUpdate.

    • For Norton 360: In the main window, click Tasks, and then click Run LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK or Close.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

  5. Exit all the programs, and restart the computer.

STEP 3

Run a Full System Scan

  1. Start your Norton product.

  2. Depending on your Norton product, do one of the following:

    • For Norton AntiVirus or Norton Internet Security: In the main window, click Scan Now.

    • For Norton 360: In the main window, click Tasks and then click Run Scans.

  3. In the Scans window, select Full System Scan and click Go.

  4. When the scan is finished, click Close or Finish.

What if this didn't work?

Thank you!

Thank you for using Norton Support.

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DOCID: v64232419_EndUserProfile_en_us
Operating System: Windows 8, Windows 7, Windows Vista, Windows XP
Last modified: 01/29/2014