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Error: (8921,253) "Unable to connect to the Norton LiveUpdate server. Please check your Internet connection"

To fix the problem, restart your computer.


Restart computer

  1. Exit all programs.

  2. Restart your computer.

    If the problem still exists, go to Step 2.


Run LiveUpdate

  1. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  2. In the main window, double-click Security, and then click LiveUpdate.

  3. When Norton LiveUpdate is finished, click OK.

  4. Run LiveUpdate until you see the message, "Your Norton product has the latest protection updates."

Thank you!

Thank you for using Norton Support.

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DOCID: v64139591_EndUserProfile_en_us
Operating System: Windows
Last modified: 11/09/2018